Privacy Policy

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Effective Date: February 5, 2025

Palladium USA International, Inc. (referred to as ‘Palladium,’ ‘we,’ ‘us,’ or ‘our’) is committed to protecting the privacy of our residents, website visitors, and all individuals who interact with us (referred to as ‘you’ or ‘your’ in this Privacy Policy). This policy explains how we collect, use, disclose, and safeguard your information when you visit our property websites, in compliance with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG). By using our websites, you agree to the terms outlined in this policy by using our websites.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and any other details you voluntarily provide through contact forms, applications, or service requests.
• Automated Information: IP address, browser type, operating system, and website usage data collected through cookies and similar tracking technologies.
• Financial Information: If you submit payments or rental applications, we may collect payment details only to make sure the details are not available to third parties not involved in the payment/application transaction.
• Communication Records: Any correspondence you have with us, including emails, service requests, and inquiries.

2. How We Use Your Information

We use your information for the following purposes:

• To provide property-related services, respond to inquiries, and process applications.
• To enhance the functionality, security, and accessibility of our websites.
• To comply with legal obligations and enforce our policies.
• To communicate with you about property updates, promotions, and services (only if you have opted in).
• To analyze website traffic and improve user experience.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, website analytics, and property management services.
• Legal Authorities: When required by law, subpoena, or legal proceedings.
• Business Transfers: If we merge, sell, or transfer assets, your information may be transferred to the new entity only to the extent necessary for the new entity, if not within the Palladium Group, to manage its direct relationship with you.

4. Cookies and Tracking Technologies

Our websites use cookies to enhance user experience, track website traffic, and ensure accessibility compliance. You can manage cookie settings through your browser.

5. Data Security

We implement industry-standard security measures to protect your data. However, no online transmission is completely secure, and we encourage users to take precautions when sharing personal information online.

6. Accessibility Compliance

Palladium USA International, Inc. is committed to digital accessibility and ensuring our websites meet WCAG and ADA standards. If you encounter accessibility barriers or need assistance, please contact us at pusa@palladiumusa.com.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To make a request, contact us at pusa@palladiumusa.com.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Palladium USA International, Inc.
13455 Noel Road, Suite 400
Dallas, Texas 75240-6602
pusa@palladiumusa.com
972.774.4455